Refund policy

Refund Policy

Last Updated: November 17, 2025

Custom Orders

Due to the custom nature of our live edge furniture and wood products, all sales are final. Each piece is handcrafted specifically for you, and we cannot accept returns or offer refunds on custom orders.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at 419-982-4682 or through our contact form. We will work with you to resolve the issue, which may include repair, replacement, or refund at our discretion.

Cancellations

All order cancellations are subject to a 30% non-refundable restocking fee, regardless of when the cancellation request is submitted. This fee helps offset administrative costs, processing expenses, materials allocated to the order, production scheduling disruptions, and time lost as a result of the cancellation.

Once production has begun, cancellation requests may be denied depending on the order’s stage of completion. Custom, made-to-order, or personalized items may not be eligible for cancellation or refund after production has started.

Refused or Rejected Hand-Delivered Orders

For orders delivered by our private delivery service, the following terms apply if a customer chooses to refuse or reject the item at the time of delivery:

If the delivery driver is scheduled to return to our shop, the product will be returned with the driver.
If the driver is not returning immediately, the customer is responsible for safely holding the product until a pickup can be scheduled.
Customers must allow reasonable access for pickup once scheduled.

Once the item is received back at our facility and inspected, a refund will be issued for the full product purchase price.

Delivery fees are non-refundable, as transportation is performed by a third-party service that has completed the contracted delivery service.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.