We process and ship orders Monday through Friday, excluding all Federal and Postal holidays.

• Orders placed before 12:00 PM EST will ship the same business day.
• Orders placed after 12:00 PM EST will ship the next business day.

• Free Standard Shipping: Typically arrives in 4–7 business days.
• Priority Shipping: Typically arrives in 1–3 business days.
• Hand Delivery Items: Typically arrives in 6–8 business weeks.

If an order is returned due to an incorrect address or business closure, a refund will be issued minus the original shipping cost.

Local pickup is available at our Shelby, Ohio warehouse with prior payment. To schedule a pickup, please contact us at Nate@stumpscustomwood.com.

We currently offer shipping to Canada for select products.

We offer a variety of safe and flexible payment methods for your convenience. All transactions are processed securely.

Accepted Payment Methods:

• 💵 Cash (local pickup only)
• 🧾 Check or Money Order
• 🔄 ACH Bank Deposit
• 💸 Venmo
• 💰 CashApp
• 💳 Additional payment options available at checkout

For questions about payment, contact us at Nate@stumpscustomwood.com.

Returns are accepted within 7 days of delivery. To qualify:

• Item must have been purchased through our website and eligible for returns (hand delivery is not eligible).
• Product must be unused, in original packaging, and in the same condition received.

Non-returnable items:

• Light bulbs of any type
• Rack or cage systems
• Hand Delivery Items
• Personalized Items
• Custom Items

To initiate a return, please submit a return request via email. If approved, you will receive the return address along with two options:

• Option A: You purchase and send your own return label.
• Option B: We provide a return label and deduct the label cost from your refund.

⚠️ Do not send items back without prior approval — they will not be accepted.

Inspect your items upon arrival. If damaged or incorrect, contact us immediately. To initiate a Damage Claim, submit your report with the following:

• A photo of the shipping box
• A photo of the shipping label
• Clear photos of the product damage

Once your claim is approved, we will send a return label. After we receive the damaged product, we will issue a replacement or refund at our discretion.

Due to shipping complexity and high risk of return damage, racks and enclosures are non-returnable. However, we guarantee safe delivery. If your rack or cage arrives damaged, please report it immediately via email or text. Refunds or replacements will be considered at our discretion.

If your order is not marked as delivered within 10 business days, we will send a replacement at no cost. Orders marked as delivered by the carrier are the buyer’s responsibility. We are not liable for lost or stolen packages after delivery. If theft is suspected, we recommend filing a police report.

After we receive and inspect your return, your refund will be processed immediately. Please allow 2–3 business days for the refund to post to your account.

Stumps Custom Wood is a small business based in Shelby, Ohio, specializing in handcrafted wood products and custom-made goods. These terms govern all purchases made through our website, marketplace stores (e.g., Etsy, TikTok Shop), and local pickup orders. Effective Date: 07-05-2025.

• Variations in wood grain, color, texture, and finish are normal and part of each item’s unique character.
• Small imperfections are natural in custom woodworking and do not qualify as defects.
• Custom orders may vary slightly from product photos due to the natural uniqueness of each piece.

By placing an order, you agree that all provided billing/shipping information is accurate and complete. Payment is required at the time of order unless otherwise arranged. Orders will not begin processing until payment is received and cleared.

We’re happy to accept custom requests. However:

• All custom sales are final.
• Lead times and pricing will vary depending on design complexity.
• We reserve the right to decline custom orders that are outside the scope of our business.

All content, product images, logos, and designs are the property of Stumps Custom Wood and may not be reproduced or used without permission.

To the fullest extent permitted by law, Stumps Custom Wood shall not be held liable for any incidental, indirect, or consequential damages related to the use of our products or services.

We may update these Terms of Service at any time. Changes will be posted on this page, and continued use of our site and services implies acceptance of the updated terms.

For questions, custom orders, or policy concerns, contact:
📧 Nate@stumpscustomwood.com
📍 Shelby, OH 44805