Stumps Custom Wood Policies Page
Store Policies
Please review our policies below. If you have any questions, feel free to contact us.
Privacy Policy
Last Updated: November 17, 2025
Information We Collect
When you visit our store, we collect certain information about your device, your interaction with the store, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
How We Use Your Information
We use the information we collect to:
- Process your orders and payments
- Communicate with you about your orders
- Screen orders for potential risk or fraud
- Provide you with information or advertising relating to our products or services
- Improve and optimize our store
Sharing Your Information
We share your personal information with third parties to help us use your information as described above. We also use Google Analytics to help us understand how our customers use the store.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
Refund Policy
Last Updated: November 17, 2025
Custom Orders
Due to the custom nature of our live edge furniture and wood products, all sales are final. Each piece is handcrafted specifically for you, and we cannot accept returns or offer refunds on custom orders.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at 419-982-4682 or through our contact form. We will work with you to resolve the issue, which may include repair, replacement, or refund at our discretion.
Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund. After production has begun, cancellations are not accepted.
Shipping Policy
Last Updated: November 17, 2025
Processing Time
Custom furniture pieces are handcrafted to order. Processing time varies by product but typically ranges from 2-6 weeks. We will provide you with an estimated completion date when you place your order. Lead times are listed on each product's shipping information and are subject to change.
Shipping Methods
We offer several shipping options:
- Local Pickup: Free pickup available at our Shelby, Ohio workshop (48 Mansfield Ave)
- Hand Delivery (Fully Assembled): We personally deliver and set up your furniture fully assembled. Delivery time typically takes 2-6 weeks depending on the item. Available within our delivery area (fees apply based on distance)
- Local Delivery: Available within 50 miles of Shelby, Ohio (fees apply)
- Freight Shipping: For larger items, we arrange freight shipping (costs calculated at checkout)
Shipping Costs
Shipping costs are calculated based on item size, weight, and destination. You will see the shipping cost before completing your purchase.
Tracking
Once your order ships, you will receive a tracking number via email.
Terms of Service
Last Updated: November 17, 2025
Overview
By purchasing from Stumps Custom Wood, you agree to these terms of service. Please read them carefully.
Products and Services
We reserve the right to limit the quantities of any products or services we offer. All descriptions of products are subject to change without notice. We reserve the right to discontinue any product at any time.
Accuracy of Information
We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.
Pricing
Prices are subject to change without notice. We reserve the right to modify or discontinue products without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance.
Payment Terms
Custom orders may require a deposit (typically 50%) before production begins, with the balance due before shipping or pickup.
Prohibited Uses
You may not use our products or services for any illegal or unauthorized purpose.
Limitation of Liability
Stumps Custom Wood shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services.
Contact Information
For questions about our policies, please contact us:
Stumps Custom Wood
48 Mansfield Ave
Shelby, Ohio 44875
Phone: 419-982-4682
Email: nate@stumpscustomwood.com
Hours: 10am - 4pm Tuesday - Friday