premium shipping protection guarantee – (Per Shelf)
- Hand Built & Hand Delivered Across U.S.
- In stock, ready to ship
Peace of Mind from Shop to Doorstep premium shipping protection guarantee
Our handcrafted products are built to last, but once they leave our shop, they travel through carrier networks beyond our control.
Premium Shipping Protection ensures that if your order is damaged in transit, we will replace the affected component — or the entire order — quickly and without additional cost to you.
No stress. No back-and-forth. No carrier claims on your end.
What This Protection Covers
✔ Damage during transit
✔ Broken components
✔ Structural cracks from shipping impact
✔ Hardware damage caused during delivery
✔ Full replacement if damage is severe
How It Works
If your order arrives damaged:
Contact us within 48 hours of delivery
Provide clear photos of the damage and packaging
We immediately begin replacement production
No waiting on carrier investigations.
No filing complicated claims yourself.
No arguing over fault.
We handle it.
Why Customers Add Shipping Protection
• Custom handcrafted items deserve full protection
• Eliminates risk of out-of-pocket replacement
• Faster resolution
• Priority replacement production
• Peace of mind on high-value orders
Important Notes
• Must be purchased at the time of order
• Does not cover installation damage or misuse
• Does not cover cosmetic dissatisfaction unrelated to shipping damage
• Photo documentation required within 48 hours of delivery
Shipping protection for custom wood furniture, floating shelves, wall mounted products, and handcrafted items. Covers shipping damage replacement and protects high-value orders from transit damage.
- Doors: 3–8 weeks
- Gates: 2–8 weeks
- Large Reptile Enclosures: 2–8 weeks
- Laundry Toppers: 4–8 weeks
- Live Edge Slabs: 2–5 days
- Small Reptile Enclosures: 2–4 weeks
- Wire Shelf Covers: 3–7 days
- Standard box shipments (most small items): ships within 3 business days
